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Guarantees
Privacy Policy
  Bird & Cronin values and respects the privacy of its customers and visitors. We provide this Privacy and Security Statement to inform our visitors about how we process, use, and share the information collected. In general, Bird & Cronin does not share its customer information with any third party unless it is required to process an order or we are required to by law. More detailed information can be found below.

What information do we collect?
  • We collect information from you when you register on the site, place an order, enter a contest, respond to a survey or communication, or participate in another site feature.
  • When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information related to facilitating the order process. You may, however, visit our site anonymously.
  • We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
  • Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.
  • We may receive information about you from third party business partners, such as an updated address from a shipping vendor. We may also receive information about you from a third party who is known to you (e.g., a relative or friend). For example, an acquaintance of yours purchases a product for you and provides your contact information as the shipping details.

How do we use your information?

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
  • To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To allow us to better service you in responding to your customer service requests.
  • To quickly process your transactions.
  • To administer a contest, promotion, survey or other site feature.
  • If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.


Do we use "cookies"?

Yes, we use cookies to enhance the customer experience on the Bird & Cronin website. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your respective browser's (e.g., Mozilla FireFox, Google Chrome, Apple Safari, Microsoft Internet Explorer...) settings. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service toll-free at 1-800-328-1095.


Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include Bird & Cronin Inc.. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

Non-personally identifiable visitor information may be provided to other business partners for marketing, advertising, or other uses. Examples of non-personally identifiable visitor information includes, but is not limited to, (i) terms used to search the website, (ii) data describing which pages are viewed and for how long, (iii) data depicting the activity associated with a product, etcetera.


How can you opt-out, remove or modify information you have provided to us?

To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production.

To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction for audit purposes and/or in order to service said transaction.


Third party links

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).


Our Sites and Children

Our websites and mobile applications are not created for children. To the best of our knowledge, we do not collect information online from children under 18. If you are a parent or guardian and think we have information about your child, please email info@birdcronin.com. To learn more about how to protect your child online, visit the FTC's www.onguardonline.gov website.


Our Sites and Self-Diagnosing

The content within Bird & Cronin's website and mobile applications is not intended as a substitute for professional medical diagnosis or treatment. Always seek the advice of a Healthcare Professional regarding your medical condition.


Your California Privacy RightsIf you live in California and have an established business relationship with us, you can request a list of the personal information we have shared with third parties for their marketing purposes. We will also give you a list of the third parties that have received your information. You can make a request one time each year.

To exercise your rights, you can email us or write to us at the address below. Mention in your communication that you are making a "California Shine the Light" inquiry. We will respond within 30 days.


Changes to our policy

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on July 1, 2015.


Questions and feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.


Online Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.


Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.


Your consent

By using our website, you consent to our privacy policy, and all other policies governing its activity.


Security Policy
  When you place orders on our website, all of your order information, including your credit card number and shipping address, is transmitted through the Internet using Secure Sockets Layer (SSL) technology. SSL technology causes your browser to encrypt your order information before transmitting it to our secure server. SSL technology, an industry standard, is designed to prevent someone other than operators of our websites from capturing and viewing your personal information. You can verify the validity of our SSL capabilities by clicking on the SSL certificate image located beneath the navigation menu on the left side of every webpage within the site. Additionally, our website is PCI & CISP certified.

While we use industry standard means to protect our websites and your information, the Internet is not 100% secure. The measures we take are appropriate for the type of information collected by this website. We cannot promise that your use of our websites or mobile applications will be completely safe. We encourage you to use caution when using the Internet. For registered customers, online access to your personal information is protected with a password you select. We strongly recommend that you use a complex password, do not share your password, and change your password on a regular basis. A strong password, for example, is a password that contains at least eight characters from the following character classifications:
  1. Upper case letters (e.g., ABC)
  2. Lower case letters (e.g., abc)
  3. Numbers (e.g., 123)
  4. Special characters (e.g., !@#)


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