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Return to Help Index| Order Status | |
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| How do I change quantities or cancel an item in my order? | |
| For orders you are currently working on, quantities and items can be changed at any time. Simply click View Cart in the upper right-hand corner and modify the quantities as needed. To create an order that you'd like to modify at a later date, you must first established a site account. Once this account has been established, you can edit any saved orders by clicking the "My Account / Order Status" link at the top right-hand corner of the page. Next, click the "Change quantities / cancel orders" link to find and edit your order. Please note that orders submitted for processing cannot be edited. If you need additional assistance, please contact Customer Care during business hours at:
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| Has my order shipped and how do I track it? | |
| Orders can be tracked via a handful of methods, where some methods require an established account within the site. To track an order without having created a site account, you can: 1. Review the status e-mail messages that will be sent when an order is received and shipped. Status message related to shipping will contain respective package tracking information (when applicable). 2. Contact Customer Care during business hours at:
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| My order never arrived. What should I do? | |
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact Customer Care during business hours at:
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| An item is missing from my shipment. What can I do? | |
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact Customer Care for
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| My product is missing parts. What should I do? | |
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact Customer Care during business hours at:
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| When will my backorder arrive? | |
Backordered items are those which are currently out of stock. Once our stock has been replenished, we will package and ship your order. If you have questions or concerns regarding your back-ordered items, please contact Customer Care during business hours at:
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