Bird Cronin Inc. accepts eligible returns for any reason, including if you change your mind, within 30 days of delivery.

Return Eligibility

To qualify for a return, the item must be:

- Unused and unworn

- In the same condition in which it was received

- In its original packaging, with all tags, labels, instructions, and accessories included

- Accompanied by a receipt or other proof of purchase

- Due to sanitary and safety requirements, products that have been used, worn, altered, washed, damaged after delivery, or removed from their original condition cannot be returned.

Return Authorization Required

You must request a Return Authorization number within 30 days of delivery before returning an item.

To request a return, email orders@birdcronin.com and include your order number, the item being returned, and the reason for the return.

Do not ship an item back without first obtaining a Return Authorization number. The number allows us to identify and process your package. Returns received without a Return Authorization number will not be accepted.

Approved returns must be sent by mail to:

Bird Cronin Inc.
14101 Pontlavoy Avenue
Santa Fe Springs, CA 90670

Include the Return Authorization number inside the package and clearly write it on the outside of the package.

Return Shipping and Fees

Customers are responsible for return shipping costs unless the item was damaged upon arrival, incorrect, or sent because of an error by Bird Cronin Inc.

Original shipping charges are nonrefundable unless the return resulted from an error by Bird Cronin Inc.

We do not charge a restocking fee for eligible returns.

When Bird Cronin Inc. is responsible for the return, we will provide a prepaid return label or other return instructions.

We recommend using a trackable shipping service. Bird Cronin Inc. is not responsible for return packages lost or damaged in transit when the customer is responsible for return shipping.

Damaged or Incorrect Items

Please inspect your order promptly after delivery. Damaged or incorrect items must be reported within 7 days of receiving the package.

Email orders@birdcronin.com with your order number and photographs of the item and packaging when possible. Claims reported more than seven days after delivery may not qualify for a replacement or refund.

Non-Returnable Items

The following items cannot be returned:

- Used, worn, altered, or washed products

- Products not returned in their original packaging

- Custom-made, personalized, or special-order products

Contact us before ordering if you have questions about whether a particular item is eligible for return.

Exchanges

We do not process direct exchanges. To obtain a different product or size, request a return for the original item and place a separate order for the replacement.

Refunds

We will notify you after receiving and inspecting your return and advise you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days. Your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, contact us at orders@birdcronin.com.